When they speak, listen to what they say, and show them you understand e.g., “ that must be really upsetting” or “ if that happened to me, I’d feel the same way”.

Give the person time to think and respond.

Explain what you are doing, e.g., “ I am just moving some things out of your way, so that you don’t hurt yourself.” Turn down the lights as this may calm them down. If possible, remove furniture or objects that the person might use agressively.

Give the person some physical space to minimise their feelings of confinement.

Use an ‘open’ body stance: arms open, palms up, head lowered.I don’t mean to upset you, I care about you, and I just want to help you.” Other options include “ how can I help you feel safe?”, “ your behaviour is scaring me at the moment, and I’d really like to help.” For example, “ I can see how upset and angry you are right now, . Say the person’s name, and tell them that you're there to help. Try to remain calm, and speak in a calm, clear, and slow voice to the person. Try to avoid emotional or hostile language, which may make the person more aggressive.If someone becomes violent and aggressive, here are some steps to take: If this is happening to a young person in your care, it is important to protect yourself, and to try to limit the physical harm the young person can do to themselves and others. Aggression is not a common side effect from drugs, but if people do become aggressive this increases the risk of harm to themselves and others. When a person is intoxicated , or in early stages of withdrawal from a drug, they may not be able to follow directions easily. Although most people who use drugs will not become violent or aggressive, some people can show unusual and unpredictable behaviours. Using drugs can increase paranoid and irrational thoughts, mood swings, and irritability , amongst many other side effects.

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